Returns and Refunds
Your right to Cancel
You have the right to return the goods within 14 days of receiving them. We request that you take good care of the goods and their packaging and return the together with their original packaging and, preferably, packed in the original packaging. The buyer will be responsible for the cost and safe return of the goods. When this is satisfied a refund will be made within 14 days of receipt of the goods or proof of despatch of the returns. The original delivery charge will also be refunded but only the standard delivery charge for your territory, so if you opted for express delivery (where available) the full cost will not be refunded. In the case of faulty goods the cost of returning the goods will also be refunded.
The Buyer must obtain authorisation from Treeworker before they attempt to return any goods. Please email us via our contact us page stating your order number and we will send you by return a Returns Acceptance email, which will contain a "Returns Number". Please do not send returns without having received this notification email and "Returns Number", or the return may be refused and returned to sender.
Where the above criteria for return of goods is not fulfilled, the Buyer agrees to pay for any loss or extra costs incurred.
To return any products to us, please:
- Make sure to tell us whether you want an Exchange or Refund.
- We recommend that you obtain proof of posting since we cannot be responsible for packages lost in transit.
- Pack the items safely, enclose the invoice and send it back to:
Treeworker
2 Portway Road,
Twyford,
Buckinghamshire,
MK18 4EE,
UK
